Help Center
Quick answers to the most common questions about using ViralCart AI.
How do I connect my TikTok Shop?
Go to Integrations, choose TikTok Shop, and follow the official authorization flow. Once you approve access, ViralCart AI stores your credentials encrypted and begins the initial import of products, orders, inventory, and creator data. You can check sync progress — and any errors — on the same Integrations screen at any time.
How do I invite teammates?
Open Team, click Invite member, and enter their email address and role. Roles range from Administrator and Shop Manager to Read-only Analyst, and each role controls exactly what the person can see and do. Invitees receive an email link to join your organization.
How do I switch language or theme?
Use the language switcher and theme toggle in the header. Your language preference changes the interface locale, and the theme toggle switches between light and dark mode. Both preferences are remembered for your account.
How do I change my plan?
Go to Billing, pick the plan you want, and confirm the change through PayPal, which processes all subscriptions. Upgrades take effect immediately; downgrades apply at the end of the current billing period. ViralCart AI never sees or stores your full payment credentials.
How do I approve or reject AI agent actions?
Sensitive agent actions — refunds, price changes, promotion activation, ad budget increases, publishing — always create an approval request instead of executing directly. You will find pending requests in AI Agents and in your notifications. Each request shows the proposed action, the reason, the data used, and the expected impact, with Approve and Reject controls. Every decision is written to the audit log.
How do I export my data?
Most list screens (orders, products, creators) include an Export action. For a full export of your organization's data, or for account deletion, email privacy@viralcartai.com and we will complete the request within 30 days.
Why does a shop show a sync error?
Sync errors usually mean the TikTok Shop authorization expired or was revoked, or that TikTok's API was temporarily unavailable. Open Integrations to see the last error and reconnect the shop if needed — imports resume automatically and are safe to retry.
What is contribution profit and where do I see it?
Contribution profit is gross sales minus discounts, refunds, product cost, marketplace fees, affiliate commissions, ad spend, shipping, packaging, warehouse fees, and payment costs. You can see it in the Profit Center broken down by product, order, creator, video, LIVE event, and campaign — so you always know what is actually making money, not just what is generating GMV.
Still stuck?
Email support@viralcartai.com with your workspace name and a description of the issue, and we will help you directly.